Privacy policy
Last updated: May 20, 2026
Craft Friends operates this website and online store to provide a curated shopping experience featuring selected leather bags and collectible accessories.
Our store is powered by Shopify, which helps us securely provide our products and services.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
By using our website and services, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
We may collect certain personal information when you use our website, place an order, contact us, or interact with our services.
This information may include:
- your name, address, phone number, and email address
- billing and shipping information
- payment and transaction details
- account preferences and order history
- messages or inquiries sent to us
- device, browser, IP address, and website usage information
We collect this information to process orders, provide customer support, improve our services, and maintain a secure shopping experience.
Sources of Personal Information
We may collect personal information:
- directly from you when you place an order, contact us, or use our website
- automatically through cookies, analytics tools, and your interaction with the website
- from service providers such as payment, shipping, and website hosting partners
- from trusted third-party services connected to our store
This information helps us provide, improve, and protect our services and shopping experience.
How We Use Your Personal Information
We use your personal information to:
- process and fulfill your orders
- provide customer support and communicate with you
- arrange shipping, returns, and payments
- improve our website, products, and shopping experience
- maintain website security and prevent fraudulent activity
- send occasional updates or promotional communications, if you choose to receive them
- comply with legal obligations when required
We may also use cookies, analytics, and related technologies to better understand how visitors use our website and to improve our services.
How We Share Personal Information
We may share limited personal information with trusted third-party services that help us operate our store and provide our services, including:
- Shopify
- payment providers
- shipping and fulfillment services
- analytics and website tools
We may also share information when required by law, to protect our business, or to prevent fraud and security issues.
Some third-party services may use cookies or analytics tools to improve advertising and website performance according to their own privacy policies.
Relationship with Shopify
Our store is powered by Shopify, which provides the platform and services used to operate this website.
Shopify may process certain personal information such as payment, order, device, and website usage data in order to support secure payments, store functionality, analytics, and customer experience.
Some information may be processed or stored outside your country of residence through Shopify and related service providers.
To learn more about how Shopify handles personal information, please visit the Shopify Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies and terms of any third-party services you visit.
Links to third-party platforms do not imply endorsement or responsibility for their content or practices.
Children's Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us and we will remove the information as soon as possible.
Security and Data Retention
We take reasonable measures to protect your personal information, but please note that no online system can guarantee complete security.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain our store operations.
Your Rights and Choices
Depending on your location, you may have the right to:
- access the personal information we hold about you
- request correction or deletion of your information
- request a copy of your personal data
- opt out of marketing communications at any time
If you would like to exercise any of these rights, please contact us at:
If you unsubscribe from promotional emails, we may still contact you regarding orders, account activity, or customer support.
Residents of the European Economic Area (EEA) and the UK may have additional privacy rights under applicable laws.
Complaints
If you have questions or concerns about how we handle your personal information, please contact us at:
We will do our best to resolve any concerns promptly and respectfully.
International Transfers
Your information may be processed or stored outside your country of residence through Shopify and related service providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
Contact
If you have questions regarding this Privacy Policy or your personal information, you can contact us at: