Privacy policy
Privacy Policy
Craft Friends operates this website and online store in order to offer a carefully selected collection of leather bags, wallets, and accessories.
Our store uses the Shopify platform, which helps us securely provide our products and services.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.
By using our website and services, you agree to the practices described in this Privacy Policy.
Personal Information
We collect certain personal information when you use our website, place an order, contact us, or use our services.
This information may include:
• name, address, phone number, and email address
• shipping and payment information
• order information and purchase history
• messages or inquiries sent to us
• device, browser, IP address, and website usage information
We collect this information in order to process orders, provide customer support, improve our services, and maintain a secure shopping experience.
Sources of Personal Information
We collect personal information:
• directly from you when you place an order, contact us, or use the website
• automatically through cookies, analytics tools, and your interaction with the website
• from service providers such as payment, delivery, and hosting services
• from trusted third-party services connected to our store
This information helps us provide, improve, and protect our services.
How We Use Personal Information
We use your personal information to:
• process and fulfill orders
• provide customer support and communication
• organize deliveries, returns, and payments
• improve the website, products, and customer experience
• maintain website security
• send updates or promotional messages if you choose to receive them
• comply with legal obligations
We may also use cookies and analytics technologies to better understand how visitors use the website and to improve our services.
How We Share Personal Information
We may share limited personal information with trusted third-party services that help us operate our store and services, including:
• Shopify
• payment providers
• courier and logistics services
We may also share information when required by law, to protect our business, or to prevent fraud and security issues.
Relationship with Shopify
Shopify may process certain information related to payments, orders, devices, and website usage for security, functionality, analytics, and customer experience purposes.
Some information may be processed or stored outside your country through Shopify and its related service providers.
For more information about how Shopify handles personal information, please refer to the Shopify Privacy Policy.
Third-Party Websites and Links
Our website may contain links to external websites or services.
We are not responsible for the content, security, or privacy practices of external websites. We recommend reviewing their terms and policies before use.
Children’s Privacy
Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us and we will take the necessary action.
Security and Data Retention
We take reasonable measures to protect personal information, but no online system can guarantee complete security.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and maintain store operations.
Your Rights
Depending on your location, you may have the right to:
• access the personal information we store
• request correction or deletion of information
• request a copy of your personal data
• unsubscribe from marketing communications at any time
If you would like to exercise any of these rights, you can contact us at:
Even after unsubscribing from marketing communications, we may still contact you regarding orders, payments, or customer support.
Complaints
If you have questions or concerns regarding how we process personal information, you can contact us at:
International Data Transfers
Some information may be processed or stored outside your country through Shopify and its related services.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy due to operational, legal, or regulatory changes. Updates will be posted on this page.
Contact
If you have questions regarding this Privacy Policy or your personal information, you can contact us at: