Shipping policy
Shipping Policy
Processing Time
Orders are usually processed within 1–3 business days.
During busy periods or holidays, processing times may occasionally be longer.
Estimated Delivery Times
Estimated shipping times:
- Europe: 5–7 business days
- United Kingdom: 5–9 business days
- United States: 9–12 business days
- Australia, New Zealand & Japan: 18–21 business days
Delivery times are estimates and may vary depending on customs processing, local postal services, holidays, weather conditions, or circumstances outside our control.
Shipping
We ship worldwide using tracked shipping services.
Customs and Import Taxes
Orders shipped to the United States are delivered with applicable import charges already included in the final product price.
For orders shipped to the United Kingdom, local customs or tax regulations may apply depending on the order value and current regulations.
International orders may still be subject to local taxes or handling fees depending on destination country regulations.
Craft Friends is not responsible for delays caused by customs processing.
Tracking Information
Tracking information will be provided once your order has been shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
We will do our best to assist you, work with the shipping carrier, and keep you updated throughout the process.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Craft Friends is not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.