Shipping policy
Shipping Policy
Processing Time
Orders are usually processed within 1–5 business days.
During busy periods or holidays, processing times may be slightly longer.
Estimated Delivery Times
Estimated shipping times:
- Europe: 5–7 business days
- United Kingdom: 5–9 business days
- United States: 9–12 business days
- Australia, New Zealand & Japan: 18–21 business days
Please note that delivery times are estimates and may vary due to customs processing, local postal services, holidays, or circumstances outside our control.
Shipping
We ship worldwide using tracked shipping services whenever available.
Delivery times vary depending on destination country and local postal services.
Estimated delivery times are not guaranteed and may be affected by customs processing, holidays, weather conditions, or shipping carrier delays.
Customs and Import Taxes
Orders shipped to the United States are delivered with applicable import charges already included in the final product price.
Orders under £135 shipped to the United Kingdom are generally not subject to additional customs charges upon delivery. However, customs and tax regulations may occasionally change and are outside our direct control.
International orders may still be subject to local taxes or handling fees depending on destination country regulations.
Craft Friends is not responsible for delays caused by customs processing.
Tracking Information
Tracking information will be provided once your order has been shipped, when available.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
We will do our best to assist you and work with the shipping carrier to resolve the issue.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
CraftFriends is not responsible for orders shipped to incorrectly provided addresses.